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Feedback and Performance: Home

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Ways to provide feedback

There are a number of ways in which students can provide us with feedback, either through social media, though speaking to a member of staff, contacting us via Just Ask or by completing a feedback form.

 

Measuring our performance

We are committed to provided excellent customer service as can be demonstrated by our successful achievement of the government standard: Customer Service Excellence

In order to ensure we provide an excellent customer service we have a range of service standards that we measure ourselves against and take action if we fail to meet them.

We welcome feedback and in addition to our feedback form we gather insight about customer needs from the National Student Survey and carry out satisfaction surveys. We create action plans based on results of the National Student Survey and consider ways we can improve our service from feedback received.