Use a headset if possible (instead of using a built-in laptop microphone for example). This helps prevent external noises from being picked up by the microphone.
You must give the browser permission to use audio and video to participate in a session. This is necessary so that you are seen and heard.
Try switching browsers, google chrome is highly recommended or Firefox. Make sure your browsers are up to date
Ensure you allow or grant permission to your audio and video when prompted in the browser, don’t worry this does not mean they are enabled. These can be toggled on/off
Instructions on how to set up your camera and microphone when using Collaborate Ultra via Chrome
Instructions on how to set up your camera and microphone when using Collaborate Ultra via Firefox
If you’re in a collaborate session and you are permitted to share content e.g. through a PowerPoint presentation, below are some key things to be aware of:
If you experience the ongoing purple wheel on screen, you need to enable your browser to allow as exception third party cookies for the following site below:
Please Allow [*.]bbcollab.com (Chrome) or https://bbcollab.com (Firefox).
See links below for further information: