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Library fines exceptions policy

Fines incurred from overdue items will normally only be waived in line with the circumstances described below. All items are subject to recall when reserved by another borrower, and due dates will automatically be amended to reflect this.

If you feel your circumstances match those within the policy, then please ask at Kimberlin Library or contact us to discuss waiving fines.

Circumstances normally accepted

Circumstance: Medical exemption

Notes/evidence required: A medical certificate or confirmation from your department of your medical absence or an email from your faculty disability co-ordinator. All evidence must confirm your dates of absence. Fines will only be waived for those periods covered by the evidence.

Circumstance: Bereavement or exceptional circumstances or family issues

Notes/evidence required: Evidence that you have been away from campus e.g. email from tutor. All evidence must confirm your dates of absence. Fines will only be waived for those periods covered by the evidence.

Circumstance: Serious and unforeseeable transport or weather related difficulties

Notes/evidence required: All items should be renewed online using the Library Catalogue. Fines will only be waived for books recalled due to a reservation by another borrower where DMU has been closed due to the weather. Transport difficulties will not result in fines being waived.

Circumstance: First instance of laptop loan being incorrectly returned to the laptop safe resulting in an overdue charge       

Notes/evidence required: Staff member will check your borrower record, and waive the fine if no prior instance of incorrectly returning laptop has occurred. Further instructions on how to successfully return a laptop will be provided.

Circumstances not normally accepted

Circumstance: Borrower didn’t realise/forgot to check emails/didn’t check library account     

Notes: Borrowers are encouraged at all times to check emails and library account regularly.

Circumstance: Borrower is away from campus at a conference, on placement, or on business related to their work/studies    

Notes: Borrowers are expected to make arrangements to return items prior to going away on any planned absences from University.

Circumstance: Borrower lives at a distance    

Notes: Borrowers living at a distance can return books by post or courier to:

Kimberlin Library

De Montfort University

The Gateway

Leicester

LE1 9BH

Circumstance: International students going home during vacations

Notes: Borrowers are expected to prepare beforehand and we advise that De Montfort University items should not be taken out of the UK. Furthermore all items are subject to recall when reserved by another borrower throughout the year and will accrue fines if not returned.

Circumstance: Borrower returned to family home during vacation

Notes: We issue items normally throughout the whole calendar year because of the number of students who live locally, and due to the university offering postgraduate programmes and other programmes that don’t follow the undergraduate teaching calendar. All items are therefore subject to recall when reserved by another borrower throughout the year and will accrue fines if not returned.

Circumstance: Borrower has been on holiday 

Notes: Borrowers are expected to make arrangements to return items prior to going away on holiday.

Circumstance: Temporary loss of access to email/internet (including work place restrictions on access to Google Mail)    

Notes: Borrowers are expected to make alternative arrangements to access email.

Circumstance: Items stolen or damaged while at home    

Notes: Borrowers are advised to claim compensation for the charges incurred via their insurance policy and to notify the library at the time of the theft.

Circumstance: Email reminders not received  

Notes: The email reminders are a courtesy and non-receipt of them will not result in fines being waived as you can view item due dates through My Account on the Library Catalogue and on the receipt given on loaned items.

Circumstance: Charges accrued when ID card has been loaned to a friend or an item has been loaned and then lent to a friend       

Notes: Borrowers should not loan their ID card or library items to others and are liable for all fines and/or replacement charges incurred if they do so.

Circumstance: Borrower failed to re-attach the charging cable on laptop generating a fine, and there is a record of a prior instance of this occurring   

Notes: There are labels on the laptops reminding borrowers that they must re-attach the charging cable in order to discharge the laptop from their account. As a goodwill gesture the first occasion this occurs will result in a fine being waived. Any future occasions will generate a fine.