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London Getting Help: Home

We are here to help 

We are here to help, we are friendly, knowledgeable and will do our best to help. If we are not able to answer your query, we will point you to someone who can.

Help online and via telephone

You can contact us via our:

  • JustAsk LibChat service available 24/7.
  • JustAsk email service available during staffed hours. We aim to respond to enquiries submitted via the Just Ask form within 24 hours, although it is usually much quicker.
  • JustAsk telephone 0116 257 7042 answered 09.00-19.30 (Mon - Fri) and 11.00-17.00 (Sat / Sun)

More Help

For help with your studies try the I Need Help With... pages.

The team also offers confidential one-to-one advice and guidance to help any student with particular needs. Specialist provision includes access to Assistive Technology and extended book loans. Find out more about Library Disability Services here. 

If you have a comment or suggestion about our services, you may prefer to use the feedback form rather than submit an enquiry.

IT Support

IT support is available from:

  • ITMS and library staff at the Kimberlin Library help point on the ground floor.
  • MYDMU portal
  • IT FAQ
  • The self-service portal where you can use myITSupport to log calls or faults and track their progress.

Or through a 24-hour support line by contacting 0116 250 6050.