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Online Academic Support Drop-In: How to open MS Teams

How to open MS Teams (and install the desktop app)

  1. Login to your MS365 on Office.com. It is recommended to use Chrome or Edge.
  2. Click on the MS Teams App icon.
  3. Teams will open in a new browser tab.
  4. You can continue with MS Teams in the browser tab or download the MS Teams Desktop App.
    • Download the desktop app from your profile icon. You will see an.exe file download in the left-hand corner of your browser.
    • Install the app, by clicking on the .exe file once the download has completed.
    • Sign in with your student email and student credentials when prompted to complete the installation.
    • The Teams Desktop app is now installed on your device and your login details saved.

Note:  If you are accessing Teams on a smartphone or tablet, download the app from the Play or App Store. The Safari browser may cause login issues on Teams. Use Chrome as an alternative.

What happens next in the Drop-in session?

  1. You will see a message from your drop-in tutor in a chat box or receive a call. Click on the Phone icon to answer.
    • Note: If you click on the video icon, it will answer the call in video mode and your camera will be switched on.
  2. Remember you can switch the camera and mic on and off during a call. If you see a line through an icon on the Teams toolbar, it is switched off.
  3. You can leave a call by clicking on the red Hang-up button on your Teams toolbar.

 

Video: Install the MS Teams desktop app via Chrome and answer a call (2:52 min)