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Online Academic Support Drop-In: Digital Skills Support

LLS Digital Partner and Assistive Technology

Select the correct service for your query and complete the form to get on our waitlist. You can view where you are in the queue via our Waitlist button below.

We use MS Teams for Drop-in. Make sure you can access Teams from your device and have it open ready to receive the call from the Digital Partner. You can also connect via tablets and smartphones unless you will be showing us work on your computer. If you will be sharing your screen, logon to Teams via your computer and have your work/software ready. First time using Teams, see our Team's guide.

Join Waitlist for Digital Support See Waitlist for Digital Support Open Outlook Open Teams  

How does it work?  

  1. Join the waitlist with your DMU email address (P-number
  2. You will receive an email letting you know when you are next inline
  3. If you do not receive an email, contact us via JustAsk LibChat and let them know you did not receive the Drop-in email.
  4. Open Teams on your device. Login to MS365 on and click on the Teams app or open the Teams Desktop App if installed
  5. A Digital Partner will then contact you on Teams
  6. You will be able to chat via text, audio and/or screen share

Digital Partner

Get support with making the most of the software in your course, with help in using MS365 Office, Assistive Technology and Learning Technologies (Blackboard, DMU Replay and Turnitin). If you would like to share your screen with us during the session, please have your file/software ready on your device and connect to Teams via your computer.

Assistive Technology

Help with using Assistive Technology such as Text-to-speech, Speech-to-text, MindGenius mind-mapping, note-taking software and others.


  • Claro Read (Text-to-Speech)
  • Texthelp Read & Write (Text-to-Speech/Speech-to-Text)
  • Dragon (Speech-to-Text/Text-to-Speech)
  • Audio Notetaker (Note-taking, Presentation Practice)
  • Notetalker (Note-taking)
  • MindView (Mind Mapping)
  • Inspiration (Visual Mapping/Mind Mapping)
  • Mind Genius (Mind Mapping)
  • ZoomText (Magnification, Text-to-Speech, Screen Customization)
  • EquatIO (Digital Maths Tool)



  • MS Teams - Microsoft communications and chat app
  • Outlook- student email
  • Word - word processing and formatting
  • Excel- spreadsheets and data
  • PowerPointPresentation and design diagrams
  • MS Publisher - design posters, flyers and diagrams
  • OneNote- digital notetaking
  • OneDrive - cloud files and folder storage



  • Blackboard
  • DMUReplay
  • Turnitin


Library Learning Services and WaitWhile use your contact information to send you the link to alert you to your place in the queue and to send the link to the online drop-in. We process the data disclosed during the sign up process to better support you during drop-in and to monitor the use of the service. See our full Privacy Policy for more detail about how we use your personal data.


Join waitlist for MS365 & Technology Support - opens 15 minutes before drop-in (see opening times below)