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Just Ask: Home

Just Ask query form and Live Chat

Just Ask

Please use the Just Ask form, Live Chat or WhatsApp to send enquiries about Library facilities and services. If your enquiry relates to your Library account, it would be helpful to include your P number. Please note that Live Chat works best using Google Chrome, FireFox or Microsoft Edge.

Live Chat is usually available 9am - 5pm, Monday to Friday providing an instant response, WhatsApp is usually available when desks are staffed. We aim to provide an answer to enquiries submitted via the Just Ask form within 24 hours, although it is usually much quicker. Please note that replies will take longer when the University is closed for public and bank holidays. You can find details of opening times on the Opening Hours Page. if your enquiry is urgent, you may prefer to telephone the Just Ask service on 0116 257 7042.

If you have a comment or suggestion about our services, you may prefer to use the feedback form rather than submit an enquiry.

Just Ask Form

Live Chat


Message us on WhatsApp via 0116 2577042 or